Welcome to SORT Training

SORT Training specialises in delivering quality training programmes for the Tourism and Hospitality and Retail industries. We also have experience in delivering training services to the Adult Education sector and for the Community and Voluntary sectors.

Siofra O’Reilly is SORT Training’s director and she has over 28 years experience of delivering training solutions in Northern Ireland. She is a qualified trainer with experience initially in education followed by experience in retail management and for the best part of her professional career she has specialised in training in the tourism and hospitality industry. She has designed innovative responsible alcohol retailing programmes for the licensed trade which to date have been commissioned by all of the new super councils throughout Northern Ireland and these programmes are known as Counter Measures and Off Limits.

Excellent customer service is of paramount importance for Northern Ireland’s tourism, hospitality and retail sectors and SORT Training offers a range of key training programmes to help companies to improve and maintain high service standards to ensure repeat business. The internationally recognised People 1st WorldHost programmes are offered by SORT Training and in addition to this the bespoke Customer Focus training programme is also available.

Siofra O’Reilly has been involved in various tourism projects in recent years one of which was the successful Armagh Ambassador Programme which in association with Customer Sense Training produced 25 new tourism ambassadors for the City of Armagh. Another tourism programme that Siofra has been involved with was the Bellaghy Seamus Heaney HomePlace programme where she trained the staff of a number of businesses in the village to successfully achieve WorldHost Village status.

SORT Training also uses the expertise of highly experienced associate trainers on key training programmes.

SORT TRAINING Client base covers all sectors -Private, Public , Education and Voluntary . Clients include:

AMS Solutions, Belfast Metropolitan College, Grand Opera House, Hospitality Ulster members, Tourism NI, Merchant Hotel, Wineflair, Wine Inns & Winemark, Windsor Lawn Tennis Club, all 11 Super Councils eg Armagh City Banbridge and Craigavon Borough Council, Belfast City Council, Causeway Coast and Glens Borough Council, Mid Ulster District Council and Voluntary and Community groups such as Ashton Community Trust, BSRC and Include Youth.

Our Key Training Services include:


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